BIG EVERYDAY SUPER SALE ＆ 全国送料無料

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Click here for inquiries about 877COSMETICS.

KIZUNA JAPAN Co., Ltd. 1-27-6 Higashi, Shibuya-ku, Tokyo YM Building 6F

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Help guide

You can find our Frequently Asked Questions (FAQs) on this page.
FAQs page

Or you can contact us directly here.
contact page

Customer service

Phone number: 03-6225-0652

Mon-Fri: 9:30 am - 6:00 pm
Saturdays, Sundays and public holidays (closed)

Inquiries by email

Regarding delivery

Free shipping for purchases over 10,000 yen. (Excluding some remote islands and difficult-to-delivery areas.)

Payment
We accept the following payment methods.

Credit Cards: Visa, MasterCard, Maestro, American Express.

PayPal: Paypal without credit card information is also available.

return policy

We accept returns within 14 days from the date of delivery.

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Regarding delivery

  • Orders are usually shipped within 1-7 business days.
  • Next day shipping and expedited shipping options are also available.
  • For more information about shipping, you can see shipping methods and fees on the FAQ page.

About returned goods exchange

  • Returns accepted within 14 days
  • For detailed procedures and conditions regarding returns, please see the Frequently Asked Questions FAQ page about returns.

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